Refund policy

STAYCLOTHED RETURNS & REFUNDS

We want returns to be straightforward, but the process depends on whether your order contains a StayClothed Original or an item from The Collective.

Please contact us before sending any item back. Do not send products directly to Printful or to a supplier unless we have provided the correct return instructions.

30-DAY RETURN WINDOW

Eligible StayClothed Originals and Collective products may be returned within 30 days of delivery. Please contact us and send the item back within that 30-day period, except where mandatory local law gives you additional time or other rights.

Email stayclothed.com@gmail.com with your order number before returning anything so that we can provide the correct return instructions and return address.

Return costs and local rights

United Kingdom and EU/EEA countries, including Norway and Liechtenstein: statutory withdrawal rights continue to apply. If you notify us within the statutory 14-day cancellation period, you retain the further statutory period for sending the goods back. You are responsible for the direct cost of a change-of-mind return unless the goods are faulty or incorrectly supplied, or the law requires otherwise. We refund the standard outbound delivery charge where required by law.
Brazil: if you exercise the statutory right to withdraw within seven days of delivery, StayClothed will cover the return freight and refund the amounts required by applicable law, including the standard delivery charge. For a voluntary non-defective return requested after day 7 and within 30 days of delivery, you are responsible for return postage unless local law requires otherwise.
Other countries: you are responsible for the return postage cost for a non-defective return unless local law requires otherwise.

Any mandatory consumer rights that apply in your country are not restricted by this policy.

STAYCLOTHED ORIGINALS

StayClothed Originals are designs sold by StayClothed and produced for us by our fulfilment partners.

Change of mind or incorrect size

For a change-of-mind or sizing return:

The item should be returned in its original condition.
You may try clothing on as you would in a shop, but it should not be worn beyond what is reasonably necessary to check the fit and condition.
Items should not be washed, damaged or returned with avoidable marks, odours or pet hair.
We may reduce a refund where the value of an item has been reduced through handling beyond what is reasonably necessary to inspect it.
We do not charge a restocking fee.
We do not offer direct size or colour exchanges. If appropriate, return the original item for a refund and place a new order.

The fact that an Original is produced after you order it does not automatically make it a personalised product.

Personalised products

Where a product has genuinely been made to your individual specifications or clearly personalised for you, the normal change-of-mind return right may not apply. Your rights in relation to faulty, damaged or incorrectly supplied goods are unaffected.

FAULTY, DAMAGED OR MISPRINTED ORIGINALS

If a StayClothed Original arrives faulty, damaged, misprinted or materially different from what you ordered, contact us at stayclothed.com@gmail.com with your order number and photographs of the problem.

We will assess the issue and arrange an appropriate remedy, such as a replacement or refund.

Please do not return a faulty Printful-fulfilled product without contacting us first. In many cases a physical return will not be required.

There is no return-postage charge to you where we require a return because the goods are faulty or incorrectly supplied.

THE COLLECTIVE

Products in The Collective are supplied and fulfilled by independent Shopify Collective suppliers.

Returns for Collective products are handled through the return arrangements that apply to the supplier fulfilling that particular order. Shopify Collective allows suppliers to process the return and, where applicable, provide the return label and receive the returned product directly.

Please contact StayClothed first rather than returning the product to an address found elsewhere.

We will identify the supplier responsible for your order and provide the correct return instructions.

Collective products can be returned within 30 days of delivery. For non-defective returns, the customer is responsible for return postage unless we provide a prepaid return label at no charge or local law requires otherwise. Faulty, damaged or incorrectly supplied items are handled at no return-postage cost to you. Contact StayClothed first and we will provide the correct supplier return address, return label where applicable, and return instructions.

REFUNDS

Once an eligible return has been received, or we have received evidence of its return where applicable, the refund will be made to your original payment method.

For cancellations covered by UK or EU/EEA withdrawal rules, we will issue the refund within the applicable statutory time limit. We may withhold the refund until we receive the returned goods or evidence that they have been sent back, where the law allows.

For other eligible returns, we will process the refund within 14 days after receiving the returned item or acceptable evidence that it has been sent.

Banks and payment providers may take additional time to show the refund in your account after it has been issued.