Shipping policy

STAYCLOTHED SHIPPING & DELIVERY

StayClothed sells two types of products: StayClothed Originals and items from The Collective.

They are fulfilled differently, so delivery times, shipping rates and dispatch locations can vary by product and destination.

STAYCLOTHED ORIGINALS

StayClothed Originals are produced and dispatched by our fulfilment partners.

Handling / production time: most Originals are prepared in approximately 2–5 business days before dispatch. Some products, decoration methods, fulfilment locations, busy periods or stock issues may take longer.

Transit time: varies by destination and shipping service. The estimated delivery window and shipping charge shown at checkout are the applicable figures for your order.

Dispatch locations: Originals are fulfilled through a global fulfilment network. Depending on the product, destination, stock and decoration method, orders may be dispatched from facilities in the United Kingdom, European Union, United States, Canada, Mexico, Australia, Japan, Brazil or other approved partner locations. For UK orders, eligible products may be fulfilled from a UK facility.

THE COLLECTIVE

Products in The Collective are supplied and dispatched by independent suppliers.

Available shipping rates and delivery estimates for Collective products are provided through the supplier’s shipping setup and displayed at checkout where available.

If an order contains products from different suppliers, or a mixture of Originals and Collective products, the items may be dispatched separately and may arrive at different times.

SHIPPING CHARGES

Shipping charges depend on the products in your basket, destination and available shipping service. The applicable charge is shown at checkout before you place your order.

Where products are fulfilled by different suppliers or locations, Shopify may combine the applicable shipping charges into the rate shown at checkout.

DELIVERY ESTIMATES

Delivery dates and transit times are estimates rather than guarantees. Production time, carrier delays, customs processing, severe weather, local service disruption and other events outside our reasonable control can affect delivery.

For the most accurate estimate, use the delivery information shown at checkout and in your order confirmation.

TRACKING

When tracking is available, we will send the tracking information to the email address used for the order after the relevant supplier or fulfilment partner dispatches the parcel.

For split shipments, you may receive more than one dispatch or tracking notification.

ADDRESS DETAILS

Please check your delivery address carefully before placing your order. If a parcel is returned because the address supplied at checkout was incomplete or incorrect, additional delivery charges may apply for reshipment where permitted by law.

INTERNATIONAL ORDERS, DUTIES & TAXES

International orders may be subject to customs procedures, import duties, taxes or carrier charges depending on the destination and how the order is fulfilled.

Where these charges are not collected at checkout, you may be asked to pay them to the carrier or local authority before delivery, subject to applicable local law.

DELIVERY PROBLEMS

If your order appears to be delayed, lost, damaged in transit or incorrectly delivered, contact us at stayclothed.com@gmail.com with your order number and we will help investigate.

For return information, please see our Returns & Refunds policy.