Terms of service

STAYCLOTHED TERMS OF SERVICE

These Terms of Service apply when you use stayclothed.com or purchase products from StayClothed.

Throughout these Terms, “StayClothed”, “we”, “us” and “our” refer to StayClothed.

By placing an order with us, you agree to these Terms together with our Shipping Policy, Returns & Refunds Policy and Privacy Policy.

1. OUR PRODUCTS

StayClothed sells two types of products:

StayClothed Originals – designs sold by StayClothed and produced and dispatched for us by our fulfilment partners.

The Collective – products offered through independent suppliers connected to StayClothed through Shopify Collective.

Although fulfilment arrangements differ between the two ranges, your purchase is made through the StayClothed store unless clearly stated otherwise.

2. ORDERS, PRICES AND PAYMENT

Product prices, applicable taxes, available delivery options and shipping charges are shown through the store and checkout.

When you place an order, you are asking us to supply the products shown in your order.

We may decline or cancel an order where there is a legitimate reason to do so, for example where:

a product is unavailable

a price or product information error is discovered

payment cannot be authorised

we cannot deliver to the address provided

we reasonably suspect fraud or misuse of the store

If we cancel an order after payment has been taken, we will refund the affected amount to the original payment method.

3. PRODUCT INFORMATION

We take reasonable care to ensure product descriptions, photographs, colours, specifications and sizing information are accurate.

However, colours may appear slightly different depending on the screen or device used, and small variations can occur between physical products, production methods and garment batches.

Sizing can also vary between different garments and manufacturers. Please use the product information and size guide provided for the specific product where available.

Nothing in this section limits your rights where goods are faulty, not as described or otherwise fail to meet applicable consumer law.

4. STAYCLOTHED ORIGINALS

StayClothed Originals are produced and dispatched by our fulfilment partners.

Many Originals are produced after an order is placed. This does not automatically mean that the product is personalised or excluded from normal consumer cancellation rights.

Where a product is genuinely personalised or made to an individual customer’s specifications, different cancellation rules may apply as explained in our Returns & Refunds Policy.

Production and dispatch times can vary depending on the product, destination, stock, production method and fulfilment location.

5. THE COLLECTIVE

Products in The Collective are sourced from independent suppliers through Shopify Collective.

When a Collective product is ordered from the StayClothed store, the relevant supplier receives the fulfilment request and normally dispatches the product directly to the customer. The StayClothed store remains the customer-facing storefront.

Product availability, specifications and fulfilment locations for Collective products can therefore vary between suppliers.

If an order contains products from more than one supplier, the products may be dispatched separately and arrive at different times.

Returns for Collective items are handled in accordance with our Returns & Refunds Policy and the relevant Shopify Collective return workflow.

6. SHIPPING AND DELIVERY

Shipping costs, delivery estimates and available shipping methods are described in our Shipping Policy and shown at checkout where applicable.

Delivery dates are estimates unless we expressly agree otherwise.

Delays can occasionally occur because of carrier disruption, customs processing, severe weather, production issues or other circumstances outside our reasonable control.

For consumer purchases, goods remain at our risk until they are delivered into your physical possession, or to another person you have nominated to receive them, except where applicable law provides otherwise.

7. RETURNS, CANCELLATIONS AND REFUNDS

Eligible StayClothed Originals and Collective products are covered by our 30-day Returns & Refunds Policy.

Mandatory consumer rights, including statutory cancellation and faulty-goods rights that apply in your country, are not reduced by our voluntary return policy.

Please contact StayClothed before returning any item so that we can provide the correct instructions and return address.

Do not send products directly to a fulfilment partner or Collective supplier unless we instruct you to do so.

8. THIRD-PARTY SERVICES AND FULFILMENT

Our store is hosted using Shopify and we use third-party suppliers, fulfilment providers, payment providers and delivery companies to operate the store and fulfil orders.

We may provide those parties with information necessary to process payments, produce products, fulfil orders, deliver parcels or provide related services.

How personal information is handled is explained in our Privacy Policy.

Using a third-party service provider does not remove any responsibility that StayClothed has to customers under applicable consumer law.

9. INTELLECTUAL PROPERTY

The StayClothed name, branding, website content and StayClothed Original designs are owned by, or licensed for use by, StayClothed.

Collective product names, photographs, trademarks, designs and other intellectual property may belong to the relevant supplier, brand or other rights holder.

You may not reproduce, distribute, commercially exploit or use protected StayClothed content without permission, except where the law permits.

10. USE OF OUR WEBSITE

You must not use the StayClothed website:

for unlawful or fraudulent purposes

to interfere with or damage the operation or security of the site

to attempt unauthorised access to systems or data

to infringe the intellectual property or legal rights of another person

We may restrict access to the store where reasonably necessary to protect the business, customers or our systems.

11. OUR LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights relating to faulty, unsafe or misdescribed goods.

Where you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses arising from a purchase made primarily for personal consumer use.

12. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for a delay or failure caused by circumstances genuinely outside our reasonable control, provided that this does not remove any rights or remedies you have under applicable consumer law.

Where such an event materially affects an order, we will take reasonable steps to keep you informed and resolve the issue.

13. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our store, services, suppliers or legal requirements.

Changes will apply from the date the updated Terms are published.

The terms applicable to an order are generally those in effect when the order was placed, subject to any mandatory legal requirements.

14. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere, this does not deprive you of any mandatory consumer protection rights available under the laws of your country of residence.

Nothing in these Terms limits any right you may have to bring proceedings in a court that has jurisdiction under applicable consumer law.